REFUND POLICY

Return and Refund Policy

Last updated: October 23, 2026

At ROYL, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window
We offer a 100-day return window on standard purchases. To be eligible for a return, you must initiate the process by contacting our support team within 5 days of receiving your delivery to obtain a Return Merchandise Authorization (RMA) number. The item must be shipped back to us within the 100-day window.

2. Conditions for Returns
To qualify for a return, the item must be in a like-new, unused condition. Crucially, the original product packaging must remain completely unopened and sealed. All original tags and accessories must be included. Proof of purchase (order number) is required. ROYL reserves the right to deny any return that does not meet these conditions or is not accompanied by a valid RMA label.

3. Non-Returnable Items
Items that show signs of use, wear and tear, or have had their original packaging opened cannot be accepted for return.

4. Return Shipping Costs
For orders with "Package Protection + Free Returns", return shipping is covered. For all other U.S. and international customers, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service.

5. Damaged or Defective Items
If your order arrives defective, damaged, or with missing items, please contact us within 5 days of delivery with your order number, photos of the damage, and a brief description. We will arrange a replacement, repair, or full refund at no additional cost to you.

6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days. Please note that it may take up to 10 additional days for the funds to appear in your account, depending on your bank or credit card company.

7. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at:
- Email: support@roylstore.com
- Company: KAVEN LTD
- Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom